General terms and conditions

Explanation of terms:

Online store – means the website www.topdecktcg.eu through which the Company offers its products. The online store currently delivers goods only to the territory of the Czech Republic and the Slovak Republic.

Purchase Price – means the price for a specific Goods and subsequently the price stated in the Order.

Total price – the total price consisting of the Purchase Price and the price for the selected type of transport

Order – a collective designation of the completed order form as described in point 2 of these GTC

Carrier – a legal or natural person providing transportation of shipments from the Company to the Customer

Company – Capay Metteer SE, Company ID: 027 59 993, registered at Vítkova 286/5, Karlín, 186 00 Prague 8, registered at the Municipal Court in Prague under file number H 1365. The company operates under the name " TopdeckTCG "

Contract – a business relationship between the Company and the Customer, which arose based on the completion and sending of an order via the Company’s Online Store.

GTC – General Terms and Conditions

Customer – A natural or legal person who, by completing and submitting an order on the Company’s Online Store, agrees to the GTC and purchases Goods offered on the Company’s Online Store.

Law – Act No. 89/2012 Coll. Civil Code

Goods – means products published on the Company’s online store

 

These GTC apply exclusively to contracts concluded with consumers within the meaning of Section 419 of the Civil Code.

 

1. Basic provisions

These GTC apply to the Online Store operated at the website www.topdecktcg.eu by the Company.

The General Terms and Conditions represent the conditions in accordance with the provisions of Section 1751, paragraph 1 of the Act on the mutual rights and obligations of the contracting parties arising from the Contract concluded between the Company and a third party through the Company’s online store.

The contracting parties may change, exclude or supplement some provisions of these GTC by agreement of both parties (e.g. in an addendum to the purchase contract), provided that the other provisions of the GTC remain in force for the contracting parties.

The provisions of the GTC are an integral part of the Contract.

The Company may amend or supplement the text of the GTC. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the GTC.

All contractual relationships are concluded in accordance with the legal system of the Czech Republic.

2. Conclusion of the purchase contract

All Goods placed on the Online Store are for informational purposes only and the Company is not obliged to conclude a Contract regarding these Goods. The provisions of §1732 paragraph 2 of the Act shall not apply.

The Online Store contains information about the Goods, mainly the prices, condition of the Goods and the quantity of the Goods available to the Company. The prices of the Goods remain valid for the period they are displayed in the Online Store. This provision does not limit the Company’s ability to conclude a Contract under individually negotiated conditions.

Any discounts on the price of the Goods provided by the Company to the Customer cannot be combined with each other.

To order the Goods, the Customer fills out the order form in the Online Store as part of the order process. The order form contains in particular information about:

• The ordered quantity of a specific Product and its price
• Method of payment for the selected Goods
• Information about the requested method of delivery of the ordered Goods
• Information for whom the Order is intended, in particular name, surname and contact information such as email and telephone number
• Total Price Information

Before sending the Order, the Customer is allowed to check and possibly change the data that the Customer has entered into the Order, also with regard to the Customer’s ability to detect and correct errors that occurred when entering data into the Order. The Customer sends the Order to the Company by clicking on the " Order with payment obligation " button. The data specified in the Order are considered correct by the Company. The condition for the validity of the Order is the completion of all mandatory data in the order form and the Customer’s confirmation that he has read these GTC. Immediately after receiving the Order, the Company will send the Customer a confirmation of receipt of the Order to the email address specified by the Customer in the Order.

The Company is always entitled, depending on the nature of the Order (quantity of goods, purchase price, estimated shipping costs), to ask the Customer for additional confirmation of the order (for example, in writing or by telephone).

The contractual relationship between the Company and the Customer arises upon delivery of the Order acceptance (acceptance), which is sent by the Company to the Customer by email, to the Customer’s email address, unless the contracting parties agree otherwise.

The Company reserves the right in exceptional cases not to deliver the selected goods to the Customer, especially if the Online Store has provided, by mistake, obviously incorrect or non-standard information, especially about the selected Goods, their price or delivery date, or if the goods are sold out. In such cases, the Company undertakes to refund the Customer the amount paid under the Contract.

The Customer agrees to the use of distance communication means when concluding the Contract. The Customer shall bear the costs incurred by the Customer when using distance communication means in connection with the conclusion of the Contract (internet connection costs, telephone call costs), and these costs shall not differ from the basic rate.

3. Payment terms and price of goods

The Customer may pay the price of the goods and any costs associated with the delivery of the goods under the Contract to the Company in the following ways:

• by bank transfer to account no.: 2902982911/2010 (it is necessary to state the variable order symbol) in case of payment in CZK
• by bank transfer to account no.: 2902982911/2010 (it is necessary to state the variable symbol of the order, in the case of SEPA payment, it is obligatory to state the variable symbol in the message for the recipient so that the Merchant can clearly determine for which Order the payment is made) in the case of payment in EUR. When paying in EUR via SEPA transfer, the Customer bears all bank fees associated with the transfer.
• card payment when ordering in the Online Store (card payments are processed through the Stripe payment gateway). Details about payment processing and personal data can be found on the provider’s website www.stripe.com.

Together with the purchase price, the Customer is also obliged to pay the Company the costs associated with packaging and delivery of the goods in the agreed amount. The costs associated with packaging are included directly in the shipping price. Unless expressly stated otherwise.

The price of the Goods is stated in CZK or EUR. The Customer can choose in which currency he wants to display the price of the Goods within the Company’s Online Store.

In the case of non-cash payment, the Purchase Price is payable within 5 days of concluding the Contract.

In the case of non-cash payment, the Customer is obliged to pay the Purchase Price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the Customer’s obligation to pay the Purchase Price is fulfilled at the moment the relevant amount is credited to the Company’s account.

The Company is entitled to demand payment of the entire Purchase Price before sending the goods to the Customer. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply.

In the event of the Customer’s delay in paying the Purchase Price of the goods, the Company is entitled to withdraw from the Contract.

document - invoice to the Customer regarding payments made under the Agreement . The Company will issue the tax document - invoice to the Customer after payment of the price of the Goods and send it by email to the Customer’s email address, which the Customer provided in the Order Form.

4. Delivery times, delivery method, non-collection of Goods

delivery period is specified in the Order confirmation (or Contract) sent by the Company to the Customer. The delivery period is extended proportionally by the Customer’s delay in paying the Total Price. The delivery period is met on the day of dispatch of the shipment and/or the day the goods are ready for collection by the Customer. The Company usually sends the Goods within 3 business days of receipt and payment of the Order, but expressly informs the Customer that this period may differ in the case of pre-orders or in the event of a delay in stocking. The Company delivers the Goods exclusively to addresses in the Czech Republic and Slovakia. Orders to other addresses will not be accepted. In such a case, the Company will send the Goods to the Customer without undue delay after the Goods have been stocked, with which the Customer expresses its consent. In the case of multiple Orders from the Customer, the Company is entitled to wait for the payment of the last one and subsequently merge these Orders into one.

Delivery times are extended in the event of unexpected events or events beyond the Company’s control, such as unexpected force majeure, strikes, states of emergency, travel and traffic restrictions, pandemics, quarantine measures and other obstacles that are not caused or attributable to the Company and occurred independently of its will. In all of the above cases, the Company is obliged to explain the reasons for its delay and to document the possible occurrence of the aforementioned circumstances upon request by the Customer, and in all of the above cases, the Customer’s right to claim compensation for damages or penalties caused by a delay in delivery is excluded if the Company, upon request by the Customer, proves that the delay was caused by circumstances beyond the Company’s reasonable control and occurred independently of its will.

The method of delivery of the Goods is specified in the Contract. Unless otherwise agreed, the Customer shall be responsible for the payment of the transport costs, who shall always be informed of the amount thereof by the Company before the conclusion of the Contract. The Customer shall assume the risk of damage to the Goods at the latest upon dispatch of the Goods (handover of the Goods for transport). If the method of transport is agreed upon on the basis of a special request of the Customer, the Customer shall bear the risk and any additional costs associated with this method of transport.

5. Delivery of Goods

The goods are delivered in one of the following ways:

• to the address specified by the Customer in the order,
• via the delivery office to the delivery office address specified by the Customer,
• by personal collection at the Company’s premises at Vítkova 286/5, 186 00 – Prague Karlín. This method of delivery is possible after agreement between the Customer and the Company and is exclusively intended for Orders exceeding the value of 5,000 CZK or the equivalent in EUR.

If the Company is obliged under the Contract to deliver the Goods to the place specified by the Customer in the order, the Customer is obliged to accept the goods upon delivery. In the event that, for reasons on the Customer’s part, it is necessary to deliver the Goods repeatedly or in a manner other than that specified in the Order, the Customer is obliged to pay the costs associated with the repeated delivery of the Goods, or the costs associated with a different method of delivery.

When accepting the Goods from the Carrier, the Customer is obliged to check the integrity of the packaging of the Goods and, in the event of any defects, immediately notify the Carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the Customer does not have to accept the shipment from the Carrier.

The parties to the contract agree that if the Customer does not collect the purchased Goods within 14 days of the date on which the Company or the carrier invited him/her to collect them by e-mail, the Company is entitled to withdraw from the Contract and sell the Goods to another person. The Customer shall then have no claims for compensation for damages, e.g. lost profits, etc. Written withdrawal must be delivered to the Customer, and delivery of the email message to the Customer’s email address is also considered delivery.

The Customer acquires ownership of the Goods by paying the total Price for the Goods, including delivery costs, but first by taking over the Goods. Liability for accidental destruction, damage or loss of the Goods passes to the Customer at the moment of taking over the Goods or at the moment when the Customer was obliged to take over the Goods but failed to do so in violation of the Agreement.

Contractual fines and fees can be offset against the performance paid by the Customer.

The Customer undertakes not to accept the goods from the postal service provider (Czech Post, Balíkovna ) if they are damaged. In such a case, the Customer undertakes to refuse to accept the goods, file a complaint on site with the carrier (Czech Post) and inform the Company about this fact. The Company expressly warns the Customer that by accepting visibly damaged goods, the Customer loses the right to withdraw from the Contract.

The Company expressly warns the Customer that if the Customer does not collect the Goods within the specified period or if the products/cards are stored in the Company’s warehouse due to non-collection of the Goods, the Company reserves the right to charge the Customer storage costs in the amount of CZK 100 for each calendar day that the Goods have not been collected by the Customer within 14 days after the Company’s request. If the Customer subsequently requests a refund of the purchase price after canceling the order due to non-collection, the purchase price will be refunded less the costs of shipping and storage. If the Goods are not collected within 30 calendar days after the request, the Company is entitled to dispose of the Goods, and any costs will then be charged to the Customer. The Customer agrees to this.

6. Right to withdraw from the Contract

In the event that the Contract was concluded via distance communication via email, the Customer, if he is a consumer, has the right to withdraw from the Contract within 14 days of receipt of the goods in accordance with Section 1829 of the Act. This right can only be exercised if he is a consumer.

In accordance with the provisions of Section 1820 letter f) of the Act, the Company hereby provides information to consumers about the right to withdraw from the contract in accordance with Government Regulation No. 363/2013 Coll. in the event of concluding a purchase contract by distance means.

7. Right to withdraw from the Contract

within 14 days without giving any reason.

You have the right to withdraw from the Contract without giving any reason within 14 days from the day following the day of delivery of the goods, i.e. from when you or a third party designated by you (other than the carrier) takes possession of the goods.

For the purposes of exercising the right to withdraw from the contract, you must inform the Company of your withdrawal from this Contract by email at info@topdecktcg.eu .

Withdrawal from the contract must be made via the contact form available on the Company’s Online Store. The Customer’s contact email address provided in the contact form must match the email address provided in the Order. The Customer must also provide the necessary information described in Section 12 of these GTC.

8. Consequences of withdrawal from the Agreement

The Company will refund the Purchase Price only after receiving the returned Goods, but not the total Price. The Company incurred the costs of sending the Goods to the Customer and is therefore entitled to demand payment of the price for delivery to the Customer.

The customer agrees to this provision and is informed of it at the time of order confirmation.

9. Acceptance of Goods

The Customer shall return the Goods to the Company without undue delay (no later than 14 days from the date of withdrawal from the Contract). Before sending the Goods back to the Company, the Customer is obliged to demonstrably inform the Company of this fact and at the same time have an agreed address for returning the Goods from the withdrawn Contract.

10. Costs associated with returning the Goods

The Customer acknowledges that the direct costs associated with returning the Goods are borne by the Customer. The Company will not cover the costs associated with returning the Goods that are the subject of withdrawal from the Contract.

11. Liability for reduction in value of returned goods

The Customer acknowledges that in the event of handling the Goods in a manner other than that necessary for returning the Goods, the Customer assumes the risk of a possible reduction in the value of the returned Goods.

The Customer acknowledges that if he decides to withdraw from the Contract, he must return the Goods to the Company in the same quality as the Goods received by the Customer. If the Company finds that the returned Goods do not correspond to the quality in which they were sent (e.g. damaged packaging, different quality of the piece card, etc.), the returned Purchase Price will be reduced by this damage to the original Goods (the value of the returned Goods will be reduced). The Customer will be informed of this fact in writing by the Company.

12. Information that the Customer must provide to the Company when withdrawing from the Contract

The Customer must inform the Company in writing of the withdrawal from the contract as stated in point 6.2. letter c) paragraph I. This notification must contain at least the following information:

• Date of conclusion of the Contract (date of order)
• Customer/consumer’s name and surname
• Customer/Consumer Address
• Date
• Information on withdrawal from the Contract

The Contract cannot be withdrawn if the Goods are returned damaged (including original packaging), used or incomplete. For the avoidance of doubt, the Company states that Goods such as a booster box or a separate booster must be returned undamaged (i.e. the original packaging must be intact).

In the event of withdrawal from the Contract by the Customer pursuant to this Article, the Company shall return the funds received from the Customer within fourteen (14) days of withdrawal from the Contract to the Customer, in the same manner in which the Company received them from the Customer. The Company is also entitled to return the performance provided by the Customer upon return of the Goods to the Customer or in another manner, if the Customer agrees to this and no additional costs are incurred by the Customer. If the Customer withdraws from the Contract, the Company is not obliged to return the funds received to the Customer before the Customer returns the Goods to him or proves that he has sent the Goods to the Company.

The Company is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the Customer’s claim for a refund of the purchase price.

The Customer acknowledges that if he withdraws from the Contract and sends defective or incomplete (or otherwise unacceptable) Goods to the Company, which will not accept the withdrawal from the Contract, and the Customer then wishes to send the Goods back, the Customer is obliged to pay the Company the costs of returning the Goods, no later than 14 days from the Company’s request. Any later payment by the Customer will not be taken into account and the Company is not obliged to return the goods to the Customer after the 14-day period has expired.

13. Rights arising from defective performance

The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2112 of the Act and Act No. 634/1992 Coll., on Consumer Protection, as amended).

Upon receipt of the goods, the Customer must immediately upon receipt check the correctness of the delivered items, their completeness and any visible damage caused by transport. In the case of delivery of the goods by the Carrier, any defects found must be marked on the delivery note and confirmed by the Carrier, otherwise they will not be recognized. The Customer must immediately notify the Company in writing of any other defects found after unpacking the goods.

The Customer’s claims for defects in goods arise from the relevant provisions of the Law of the Czech Republic.

The provisions set out in the previous paragraph of the GTC do not apply to Goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the Goods caused by their usual use, to used Goods for a defect corresponding to the degree of use or wear and tear that the Goods had when taken over by the Customer, or if this results from the nature of the Goods. The Customer does not have the right to claim for defective performance if, before taking over the Goods, he knew that the Goods had a defect, or if the Customer himself caused the defect. The Company expressly warns the Customer that damage to the product packaging (without damage to the contents itself) is not a reason for a complaint about the goods, especially with so-called " vintage " products, minor damage such as abrasions, etc. may appear due to their age.

In the event of a justified complaint, the Customer has the right to compensation for the reasonably incurred costs incurred in connection with the complaint. The Customer may exercise this right with the Company within one month after the expiration of the warranty period, otherwise the court may not grant it.

In accordance with the provisions of Section 1820, paragraph 1, letter j) of the Act, the Customer is entitled to address any complaint that has not been resolved to his satisfaction by the Company to the competent Czech court or the Czech Trade Inspection Authority, or to the locally competent trade licensing office according to the registered office of the Company.

The provisions set out in this article of the GTC do not apply to Goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the Goods caused by its usual use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when the Customer took them over, or if this results from the nature of the goods.

The Customer shall exercise the rights arising from defective performance at the Company’s premises at the address: Vítkova 286/5, 186 00 – Prague 8 Karlín

14. Other rights and obligations of the contracting parties

The Company is not bound by any codes of conduct in relation to the Customer within the meaning of Section 1826, paragraph 1, letter e) of the Act.

The Company handles consumer complaints via the email address info@topdecktcg.eu . The Company will send information about the handling of the Customer’s complaint to the Customer’s email address.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for the out-of-court resolution of consumer disputes arising from the Contract. The online dispute resolution platform located at the internet address https://ec.europa.eu/consumers/odr can be used to resolve disputes between the Company and the Customer arising from the Contract.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: https://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

The company is authorized to sell goods on the basis of a trade license. Trade license inspection is carried out within its scope by the relevant trade license office. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

The Customer hereby assumes the risk of a change in circumstances within the meaning of Section 1765, paragraph 2 of the Act. The Customer may be delivered to his email address.

The Company informs the Customer that the photographs of the goods are for illustration purposes only, in particular, in the case of individual cards, they may not be the specific card that the Customer will receive (however, the Company guarantees the stated condition of the card). The Customer is also entitled to request from the Company specific and current photographs of the individual cards that he is interested in. This only applies if the Customer wants to purchase an individual card/product for which the stated specific condition of the card/product is worse than near All individual cards offered by the Company are in near mint condition. mint unless otherwise stated.

The Company reserves the right to amend the Order if the product description is clearly incorrect or does not correspond to reality. In such a case, the Customer is entitled to withdraw from the Contract within the statutory period.

The Company reserves the right to correct the price of the Goods before dispatching the Goods if it discovers that the Goods were offered at an incorrect price. In such a case, it must inform the Customer of the correct price and the Customer must agree to the price adjustment. Otherwise, the Contract will not be concluded and the Order will be cancelled by the Company.

The Company expressly warns the Customer that due to the nature of individual cards (individual cards can easily be exchanged for the same card in worse condition and with greater damage, i.e. even a lower price) and the resulting risk of fraud, it is not possible to withdraw from the Contract for individual cards. The Customer is aware of this and agrees to this.

15. Buy cards, collections and products

The Company offers the option of purchasing individual cards, entire collections and products from the Customer.

If the Customer decides to offer and possibly subsequently sell the Company Individual Cards, the entire collection, or specific products, they can do so via the Company’s contact form, which is available on the Company’s Online Store.

The customer must provide at least the following information in the contact form:

• First and last name
• Contact information (email and phone number)
• Description, where he/she will provide information about the offered individual cards, collections or products (hereinafter collectively referred to as the “Item”), or the price at which he/she is willing to sell the Items
• Alternatively, attach a photo of the offered Subject

The Company will evaluate the Customer’s offer and provide the Customer with feedback. The Customer will then be contacted by the Company at the email address provided regarding a price quote for the offered Subject.

If the Customer agrees with the Company’s price offer for the Item, payment terms and delivery of the Item are agreed upon.

The Customer acknowledges that the Company reserves the right to request the sending of the Item before making the payment. After receiving the Item and checking the quality of the Item, the Company will make the payment to the Customer in a pre-determined manner. In the event that the Item from the Customer is not of the quality declared by the Customer, the Company will return the Item to the Customer and will not make the payment for the Item.

The Company is under no obligation to purchase from the Customer any Item that the Customer offers.

The purchase of the Subject from the Customer is conditional on the signing of a purchase agreement, which will be sent to the Customer if the Company and the Customer agree on the total price for the Subject. The purchase agreement is signed electronically via DigiSign.cz

The purchase offer sent by the Customer is not binding on the Company.

The Company reserves the right to reject any offer without giving a reason, even after delivery of the purchase item, if it detects a discrepancy with the condition declared by the Customer.

16. Personal data

Personal data protection is processed in accordance with the legal regulations of the European Union and the Czech Republic.

Details on the processing of personal data, Customer rights and contact details of the administrator are provided in the document

"Principles of Personal Data Processing", available at www.topdecktcg.eu

In connection with the conclusion of the Contract, you provide us with your personal data, which the Company, as the administrator, processes, including name, surname, address, email address, mobile phone and/or landline numbers, payment details, purchased goods.

We process your personal data (i) for the performance of the purchase contract and in connection with pre-contractual negotiations, ( ii ) for the performance of a legal obligation, i.e. in particular in relation to obligations relating to the Company’s legal liability, and ( iii ) for the purposes of the Company’s legitimate interests as a controller, which also include processing for the purposes of direct marketing (both by post and by e-mail or telephone) and conducting marketing research.

In connection with the processing of personal data, you as the data subject have the right to object at any time, free of charge, to processing for direct marketing purposes. If you do so, your personal data will no longer be processed for these purposes.

The Company may process the Customer’s personal data for the above purposes and transfer them to companies that process personal data or conduct marketing research for the Customer. Information about companies that process personal data or conduct marketing research for the Company can be obtained at the Company’s address.

The Company stores personal data for the period necessary for the purposes of performance of the contract and for a period of 5 years from the termination of the legal relationship between the Company and the Customer.

In connection with the processing of your personal data, you have in particular the following rights:

 

• the right to access personal data concerning you. This right primarily consists of obtaining confirmation that we are processing personal data about you and the right to certain information, such as the purpose of the processing, the categories of personal data concerned, the planned period of their processing, etc. and the right to a copy of the personal data we hold about you, including their sources, purposes and methods of processing and the entities with which we share your data;
• the right to correct or supplement personal data;
• the right to erasure of personal data;
• the right to restrict the processing of personal data;
• the right to personal data portability.

1. If you believe that the controller is processing personal data in violation of applicable regulations, you have the right to object to the processing and also the right to file a complaint with the Office for Personal Data Protection.

17. Final provisions

If the relationship established by the Contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations. The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded.

If any provision of the GTC is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

The contract, including the GTC, is archived by the Company in electronic form and is not accessible.

By concluding the Contract, the Customer confirms that he has read, agrees with and accepts the content of these GTC.

Company contact details:

• e-mail address:
• Phone:

These GTC are publicly available on the website www.topdecktcg.eu .
The Customer has the option to save, print or download them in electronic form before sending the order. The archived version of the GTC is kept by the Seller in electronic form. 

These terms and conditions come into effect on 31.10.2025